Contact Securify support
Stuck on a setting, or something on your store doesn't look right? Here is how to reach the Securify team and how fast we answer.
Live chat (fastest)
- Open Securify in your Shopify admin and click the chat bubble in the bottom-right corner. Chat is included on every plan.
- Support hours: chat is answered Monday to Friday, usually within minutes. Messages sent at night or on the weekend are answered within one business day.
- Tell us your store's .myshopify.com address and what you expected to happen. A screenshot helps.
- dev@otp.plus
- We answer email on business days.
Guides
- Get started: set up Securify on your Shopify store walks you through installing Securify, turning on the app embed and setting your first rules.
- Browse the rest of this help center for country, IP and email rules.
Is Securify running normally?
- status.securification.ai shows the live status of Securify and OTP+, any ongoing incident and planned maintenance.
Found a security issue?
- Please follow our vulnerability reporting process instead of the chat, so the right people see it straight away.
Updated on: 06/10/2026
Thank you!