Question 1

Block access from certain countries

Accepted Answer

Restricting access to your store based on a visitor’s country helps protect your business from unwanted traffic, reduce fraudulent activity, and improve overall site performance. With the Country Restriction feature, you can easily block or allow traffic from specific countries.

When to Use Country Restrictions

You may want to enable country restrictions if:

Your store only ships to specific regions.
You want to block traffic from high-risk locations.
You are testing your store in certain countries only.

Steps to Restrict Visitors by Country

Log in to your Shopify Admin
- From your Shopify dashboard, go to Apps and open Securify – Block IP & Country.
Navigate to Country Restriction
- In the app’s top navigation bar, click on Country Restriction.
Choose the Countries to Restrict
- From the list of available countries, select the ones you want to block.
- You can also allow only certain countries and automatically block the rest.
Apply the Restriction
- Save your settings. Once saved, visitors from the selected countries will be blocked from accessing your store.
Review Blocked Visitor Logs (Optional)
- You can track and monitor attempts from restricted countries in the Blocked Visitors Logs section for better insights.

**What Happens When a Visitor Is Blocked?

Question 2

Why Country Restriction isn't 100% accurate?

Accepted Answer

We use various data sources to identify and block unwanted traffic, including VPNs, proxies, and users from specific locations. While these tools improve accuracy, reaching 100% is impossible due to several factors:

Imperfect Geolocation

IP addresses can only approximate a user’s location. Some regions are mapped accurately, while others may be less precise.

VPNs, Proxies, and Anonymizers

Many users hide their true location using VPNs, proxies, or Tor. Some services are flagged, but new or private endpoints may bypass detection.

Shared and Dynamic IPs

Some IPs are shared among multiple users or reassigned dynamically, so blocking them may inadvertently affect legitimate traffic.

Constantly Changing Internet

IP assignments and anonymization services are continuously updated, making it impossible for any system to block all undesired traffic in real time.

Bottom line:
Blocking based on IP and location is effective as a first layer of protection, but it cannot guarantee that every unwanted visitor will be stopped. For stronger security, it works best alongside behavioral monitoring and other protective measures.

Question 3

Block specific IP address

Accepted Answer

If you want to block a specific visitor from accessing your store, you can add their IP address to the Blacklist. This ensures that anyone using that IP will be automatically denied access.

When to Use IP Blacklisting

You may want to block an IP if:

You’ve detected suspicious or fraudulent activity.
A visitor is repeatedly attempting chargebacks, spam, or abuse.
You want to prevent access from a known unwanted source.

Steps to Add an IP to the Blacklist

Log in to your Shopify Admin Go to your Shopify Admin dashboard.
Open the App Navigate to Apps → Securify – Block IP & Country.
Go to IP Management From the app’s top navigation bar, click IP Management.
Find Enter IP to restrict form on the page
Add the IP Address
- Enter the IP address you want to block into the field provided.
- Example: 192.168.1.1.
Save the IP Click Restrict IP. The IP will now appear in your Blacklist table.

What Happens Next?

Visitors using that IP will be denied access to your store immediately.
Blocked attempts will still appear in Visitor Intelligence and Blocked Visitors Logs.
You can remove or edit entries at any time in the Blacklist IPs section.

Frequently Asked Questions

❓ Can I add multiple IPs at once? Yes. For multiple IPs, use the Bulk Add option in the IP Management t

Question 4

Temporarily disable Securify

Accepted Answer

You may not always want the app actively blocking visitors. In such cases, you can quickly enable or disable the Securify app from the Settings panel. This allows you to temporarily turn off restrictions without deleting your configurations.

When to Use Disable Mode

You may want to disable the app if:

You’re troubleshooting access issues with legitimate customers.
You want to test your store without restrictions in place.
You’re temporarily allowing traffic from all regions and IPs.

Steps to Enable or Disable the App

Log in to your Shopify Admin Go to your Shopify Admin dashboard.
Open the App Navigate to Apps → Securify – Block IP & Country.
Go to Settings From the app’s top navigation, click Settings.
Toggle the App On or Off
- To disable: Set App mode to OFF.
- To enable: Set App mode to ON.
Scroll down and click Save

What Happens Next?

When disabled: All restrictions (IP, country, browser) are paused. Visitors will not be blocked.
When enabled: Your previously configured restrictions are restored and applied immediately.
Your settings are saved even when the app is disabled, so you don’t need to reconfigure.

Frequently Asked Questions

❓ Does disabling delete my rules? No. Your restrictions remain saved and are re-applied as soon as the app is enabled again. ❓ **Can I disable only

Question 5

Bulk upload IP addresses

Accepted Answer

How to Bulk Add IPs to the Blocklist

If you need to block multiple IP addresses at once, you can use the Bulk Add IP Blocklist feature in the Securify app. This allows you to quickly upload and apply a list of IPs instead of adding them manually one by one.

When to Use Bulk IP Blocking

You may want to block multiple IPs at once if:

You’ve identified suspicious or fraudulent IP addresses.
You’re migrating an existing blocklist from another platform.
You want to prevent repeated unwanted traffic from known IP ranges.

Steps to Bulk Add IPs

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Log in to your Shopify Admin Access your Shopify Admin dashboard.
Open the App Navigate to Apps → Securify – Block IP & Country.
Go to IP Management From the top navigation, click IP Management.
Select Bulk Add IPs Click the Choose file option to open the upload form.
Select CSV file containing the addresses
Click Upload CSV Once the upload is completed, all listed IPs will now be blocked from accessing your store.

What Happens Next?

Any visitor from a blocked IP will be automatically denied access to your store.
Blocked attempts will still appear in Visitor Intelligence and Blocked Visitors Logs.
You can edit or remove IPs anytime in the IP Management tab.

Frequently Asked Questions

❓ Can I add both IPv4 and IPv6 addresses? Yes. The app supports both formats. ❓ What happens if I enter the same IP twice? Dupli

Question 6

Allow access from certain countries

Accepted Answer

If you want to make your store available only to customers in certain regions, you can set up an allowlist by restricting all countries except the ones you select. This ensures only visitors from approved countries can access your store.

When to Use Allowed Countries

You may want to allow only specific countries if:

You only sell and ship products in selected regions.
You want to limit access during a phased rollout.
You need to comply with regulatory restrictions.

Steps to Allow Specific Countries

Log in to your Shopify Admin
- Go to Apps → Securify – Block IP & Country.
Navigate to Country Restriction
- Click Country Restriction from the app’s top navigation.
Select the Countries You Want to Allow
- Use the search box to find and add the countries where you want to allow access.
Restrict All Except Selected
- Click Restrict all except selected.
- This will block visitors from every other country, allowing access only to your chosen list.
Review Allowed/Blocked Countries
- Your selections will appear under Restricted Countries for confirmation.

What Happens Next?

Visitors outside of your allowed countries will be blocked automatically.
Blocked attempts will still appear in Visitor Intelligence and Blocked Visitors Logs.
Visitors from your allow

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